Privacy Policy

1. Introduction

Awakening Insurance Agency LLC (“we,” “our,” or “us”) operates the website awakeninginsurance.com and is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

By using our website or submitting your information through our forms, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you voluntarily provide when you submit a quote request, contact us, or request information about our insurance products. The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Mailing address and state of residence
• Type of insurance coverage requested
• Number of vehicles or fleet details
• DOT numbers and business information (for commercial inquiries)
• Any additional information you voluntarily provide in message fields

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages viewed, and referring website addresses.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and process insurance quotes and policy information
• To respond to your inquiries, questions and requests
• To contact you regarding your insurance needs and our services
• To send you information about insurance products relevant to you
• To improve our website, services and customer experience
• To comply with legal obligations and regulatory requirements
• To prevent fraud and ensure the security of our services

4. How We Share Your Information

We do not sell, trade or rent your personal information to third parties for their marketing purposes. We may share your information with:

• Insurance Carriers: Licensed insurance companies whose products we represent, for the purpose of obtaining quotes and binding coverage on your behalf
• Service Providers: Third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality obligations
• Legal Compliance: When required by law, court order, or governmental authority
• Data Aggregators and Lead Platforms: We may work with licensed data providers such as ZoomInfo to reach business contacts for insurance-related services. All such activities comply with applicable laws including the CAN-SPAM Act and TCPA

5. SMS Messaging & Mobile Phone Numbers

AWAKENING INSURANCE LLC does not share, sell, or rent your mobile phone number or any personal information collected through SMS messaging with third parties for their marketing purposes. Your mobile number will only be used to send you the SMS messages you have opted in to receive.

By providing your mobile phone number and opting in to receive SMS messages from Awakening Insurance Agency LLC, you consent to receive text messages related to insurance quotes, policy updates and service communications. Message and data rates may apply. You may opt out at any time by replying STOP to any message we send you.

6. Third-Party Data Sources

We may obtain contact information from third-party data providers including ZoomInfo and similar business data platforms. If you believe your contact information was obtained through such a source and you wish to opt out of communications from us, please contact us immediately at info@awakeninginsurance.com or call +1 (224) 366-0344 ext. 800 and we will remove you from our contact list without delay.

7. Do Not Call & Opt-Out Rights

We respect the National Do Not Call Registry. If you wish to be removed from our contact list, you may:

• Call us at +1 (224) 366-0344 ext. 800 and request removal
• Email us at info@awakeninginsurance.com with the subject line “Do Not Contact”
• Reply STOP to any text message we send you
• Click the unsubscribe link in any marketing email

We will honor all opt-out requests promptly and within the timeframes required by applicable law.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@awakeninginsurance.com. We will respond within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, some portions of our website may not function properly.

11. Security

We implement appropriate technical and organizational security measures to protect your personal information. All form submissions on our website are processed through secure encrypted connections (HTTPS). However, no method of transmission over the internet is 100% secure.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at info@awakeninginsurance.com.

13. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will delete such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on this page and updating the “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

15. Contact Us